Custodial and Cleaning
Custodial services at the Okanagan campus are provided by Evergreen Commercial Services.
The campus is cleaned to pre-agreed standards and audited regularly. Most spaces on campus are maintained to a standard of comprehensive care.
Service frequencies
| Washrooms | Multiple times daily | Number of service visits depends on volume of users |
| Classrooms | Nightly | No service during the day (i.e. between classes) |
| Offices | Weekly | Carpets vacuumed and desks wiped down. Must be accessible and clear of personal items. |
| Study rooms | Daily | |
| Meeting rooms | Daily |
Submit a custodial request
Request ad hoc custodial services for cleanings or special events.
Requesting additional services
To request custodial services, please use the Custodial Request Form. This form can be used to:
- Report a spill or log an urgent request
- Report something that has been missed during regular cleaning (service deficiency)
- Request ad-hoc or additional custodial service
For general queries relating to custodial services, please contact facilities.ok@ubc.ca.
Space-specific requirements
Many areas of campus have specific cleaning requirements and schedules. These are negotiated between Evergreen, Facilities Management, and the relevant faculty or department.
Certain cleaning services may be added to your spaces at no extra cost. Services outside of current scope may incur a charge.
If you’re unsure of the schedule or standard for your space, please contact your department administrator or coordinator.
Cleaning standards for labs
Labs on campus are cleaned using a “traffic light” system:
- Pink – enter for cleaning by invitation only
- Orange – clean floors only
- Yellow – clean floors and surfaces
Conferences and functions
Cleaning for conferences, functions and incremental project cleaning that cannot be accommodated within regular working hours or scheduled timelines are available and will be charged to the requesting department.
Custodial product specifications
Read the Green Cleaning Plan
Learn more about how Facilities Management is working to minimize the potential health, safety and environmental risks associated with the use of commercial cleaning products and practices.